Refund Policy
Thank you for shopping with [Elegant Collection]. We strive to ensure that you are fully satisfied with your purchase. This Refund Policy outlines our policies regarding refunds for products purchased from our website.
1. Eligibility for Refunds
We offer refunds under the following circumstances:
Defective or Damaged Products: If you receive a defective or damaged product, please contact us within [Fourteen] days of receiving the product. We may request evidence such as photographs to assess the damage or defect.
Incorrect Products: If you receive the wrong product, please contact us within [Fourteen] days of receiving the product. We will arrange for the correct product to be shipped to you and provide instructions for returning the incorrect item.
Non-delivery: If your order does not arrive within the estimated delivery time frame and cannot be tracked, please contact us for assistance.
2. Non-Eligibility for Refunds
We do not offer refunds in the following situations:
Change of mind or buyer’s remorse.
Products returned without original packaging or tags.
Products that have been used, washed, or altered from their original condition.
Products damaged due to misuse or mishandling by the customer.
3. Refund Process
To request a refund, please contact our customer service team at [elegantcollection120@gmail.com]. Provide your order number, the reason for the refund request, and any supporting evidence (if applicable).
Once your refund request is approved, we will provide instructions for returning the product. Return shipping costs may be covered by [Elegant Collection] in cases of defective or damaged products.
Upon receiving the returned product, we will inspect it and notify you of the status of your refund. Refunds will be issued via the original method of payment within [Two-Three] business days.
4. Cancellations
Orders can be canceled before they are shipped. Once an order has been shipped, it cannot be canceled. Please refer to our Shipping Policy for more information on cancellation deadlines.
5. Contact Information
If you have any questions about our Refund Policy, please contact us at:
1. Eligibility for Refunds
We offer refunds under the following circumstances:
Defective or Damaged Products: If you receive a defective or damaged product, please contact us within [Fourteen] days of receiving the product. We may request evidence such as photographs to assess the damage or defect.
Incorrect Products: If you receive the wrong product, please contact us within [Fourteen] days of receiving the product. We will arrange for the correct product to be shipped to you and provide instructions for returning the incorrect item.
Non-delivery: If your order does not arrive within the estimated delivery time frame and cannot be tracked, please contact us for assistance.
2. Non-Eligibility for Refunds
We do not offer refunds in the following situations:
Change of mind or buyer’s remorse.
Products returned without original packaging or tags.
Products that have been used, washed, or altered from their original condition.
Products damaged due to misuse or mishandling by the customer.
3. Refund Process
To request a refund, please contact our customer service team at [elegantcollection120@gmail.com]. Provide your order number, the reason for the refund request, and any supporting evidence (if applicable).
Once your refund request is approved, we will provide instructions for returning the product. Return shipping costs may be covered by [Elegant Collection] in cases of defective or damaged products.
Upon receiving the returned product, we will inspect it and notify you of the status of your refund. Refunds will be issued via the original method of payment within [Two-Three] business days.
4. Cancellations
Orders can be canceled before they are shipped. Once an order has been shipped, it cannot be canceled. Please refer to our Shipping Policy for more information on cancellation deadlines.
5. Contact Information
If you have any questions about our Refund Policy, please contact us at: